FAQ's

How do I find out if an item is in stock?

We are a small independent retailer and whilst we do make every effort to keep most items in stock, it just isn’t possible to carry every item we sell all of the time.

It is also worth noting that bicycle stock and production for some brands follows the UK cycling season, and as the summer draws to a close some sizes and colours can sell out.

We are always happy to assist you with this information. To check on product availability you can contact our team here or call us on 01424 716 541

 

How do I cancel my order?

 

All online orders may be cancelled at any time, from the moment you place your order up to 14 days after you receive the goods. For more information about returns please see our Returns and Exchanges Policy.

You will need to notify us in writing within this time period. You can find us here!
 

How do I modify my order?

 

Made a mistake? No sweat! You can make changes to your order from the moment you place your order up to 14 days after you receive the goods. For more information about exchanges please see our Returns and Exchanges Policy.

To make an adjustment to your order please just get in touch with us here or call us on 01424 716 541.

 

Do you ship internationally?

We ship worldwide!

The rates to our main destinations can be found on our worldwide shipping rates page.

Just add your items to the cart and shipping will be calculated automatically for you at checkout. If you live somewhere else, do get in touch and we will find the best rate for you.

Please be aware that customs duties for deliveries outside the European Union are not included and you may be instructed by your country’s customs to pay these to the courier upon delivery of your parcel.

How long will my order take to be dispatched? 

 

We aim to despatch your order within 48 hours of receiving your item in store. We make every effort to notify you of the lead times for your items.

For bikes: Some of our bikes are built to order and may have longer lead times. Please read the individual bike listing carefully for a guide on how long your order may take. Our team are always happy to answer any questions you may have. You can reach us here.

For accessories: All accessories are dispatched within 24 hours of the goods arriving in store. We will notify if there will be a long delay in processing your order.

Can I track my order?

 

Once your items have been dispatched you will receive an automated shipping notification from our online store. This will contain the details of your consignment and a link that you can use to track your parcel’s progress to your door. Please note, the link will only activate after your parcel has been collected from us.

Should you have any problems tracking your parcel you can get in touch with us and we will investigate for you.

What happens if I cannot accept delivery of my order?

If no one is in when the courier calls, you will be left a calling card with contact details to reschedule your delivery.

For UK customers: If you have a preferred day to accept delivery of your bicycle, please include a note on your order and we will make every effort to book your consignment to coincide with your preference.

How is my order packed?

All of our bikes are sent securely in kit form. The majority of the assembly will have been completed, but some assembly will be required by you. This will include attaching the front mudguard and wheel, inserting the handlebars in to the frame, inserting the saddle and attaching the pedals.  

We have a step by step instruction guide on our blog, and we are always on hand should you require any further assistance.

Most homes will already have the tools required to put your bike together, but we do offer a useful assembly kit for those that don’t ??? how do they purchase this?

Once assembled we encourage you to have your bike checked over by your local bicycle mechanic. Please note that this must be at your cost.

New bikes are expected to be brought into Bells for complementary adjustments approximately four weeks after purchase. When buying a new bicycle it is inevitable that adjustments will be needed at some point after purchase due to cable stretch. This routine maintenance does not class as a fault.

If you are too far away to bring your bike in for adjustments, please be aware that this is something you should do at your own cost.

Can I set up a gift registry?

 

Whether you have a special birthday, retirement or even a wedding on the horizon (yes we have been asked!) why not  open a gift registry and make your cycle dreams come true! Please get in touch for more information.

 

What method of payment do you accept?

We accept all debit cards, all credit cards and Paypal.

Is it possible to order by phone?

Of course! Call us on 01424 716 541 and our team will be happy to help.

What is the warranty on your bikes?

 

Each brand we carry has its own warranty. You will find a summary of these in our handy warranty guide.