Warranty

We have scoured the globe to source our collection of bicycles and each of our brands offer different levels of warranty.

It is important to note that bicycle warranties only apply to the original owner of the bike and can not be transferred to subsequent owners or purchasers.

All warranties are applicable from the date of purchase. To raise a claim please contact us here. Include your order number and the frame number of your bicycle, and a picture or two of the issue. Your frame number can be found underneath the frame near the bottom bracket. Please note some children’s bicycles may not have a frame number.

The following parts are covered by warranty where it is clear there has been no abuse or misuse: 

  • Cracked or broken frame / deck
  • Cracked or broken fork
  • Cracked or broken bar
  • Cracked or broken hub
  • Internal axle failure of bottom bracket / wheel
  • Cracked or broken crank
  • Visible manufacturing defects to any non consumable part or component (this should be reported as soon as it is noticed) 

Examples of items not covered by your warranty:

  • Punctures
  • Buckled wheels / de-hub 
  • Normal ‘wear and tear’ including  worn tyres, worn or broken chains (unless clearly a manufacturing defect), worn sprockets, worn bearings or hub internals
  • Labor charges for replacing parts, paint and decals
  • The cost of travel or shipment to and from a qualified bike mechanic. Such costs, if any, shall be borne by the owner.
  • Damage or failure due to improper assembly
  • Damage or failure due to improper follow up maintenance
  • Damage or failure due to accident, impact misuse, excessive load, abuse or neglect.

Tyres, pads, cables, chains, grips and saddles (to name a few) are all ‘wear or consumable’ parts so they need to be looked after, kept clean and properly adjusted, and replaced from time to time.

Any part bearing branding is covered by the warranty of that brand. E.G. A Shimano gear lever. This is a separate warranty. We can assist with direct claims to those parts manufacturers.

The following is a brief description of the warranty offered by the brands in our stable, listed in alphabetical order.   

BRAND
 FRAME
MECHANICAL COMPONENTS
Banwood

 

1 year warranty on frame and

forks.
Creme

 

2 year warranty on frame and

forks.  

1 year warranty on componentry.

 
Dawes

 

 

 

2 year warranty on steel frames

and rigid forks.

1 year warranty on suspension

forks.  

1 year warranty on componentry.

 

 

 
Foxrider

 

1 year warranty on fabrication

defaults.
Gazelle

 

 

 

10 year warranty on frame and

rigid forks.

5 year warranty on suspension

forks.

1 year warranty on componentry.

 

 

 
Linus

  

2 year warranty for frame and

forks.

1 year warranty on componentry.

 
Pashley

 

5 year warranty on frame and

forks.

1 year warranty on componentry. 

 
Reid

 

 

 

2 year warranty on steel frame

and rigid forks.

2 year warranty on suspension

forks.

1 year warranty on componentry.

 

 

 
Ryedale 

1 year warranty on frame.

1 year warranty on componentry.
Tokyobike

 

1 year warranty on frame and

forks.

 

Still have a question? We are happy to answer, just contact us.