You can cancel your contract at any time up to 7 working days after the day of delivery.
You have up to 14 days as a "cooling off period" we expect the item to have been returned to us in that time or we cannot offer a refund.
You do not have to give any reason for cancellation. However, a brief explanation will help us to improve the service we offer to customers in the future.
If you cancel, you must return the goods to us at your own expense. If you fail to take reasonable care of the goods before they are returned to us, and this results in damage or deterioration, we will charge you for the reduction in value.
This cancellation policy does not affect your legal rights — for example, if goods are faulty or described incorrectly.
If the colour of the item differs from what you expec
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
If your item has arrived with a fault, please let us know within three days of delivery. To rectify the situation we will either send a replacement part or where deemed necessary, collect the item and replace or refund.
If a faulty or damaged bike needs to be returned then it must be packed up to be returned in the same condition it arrived so that it can be returned safely without incurring further damage.
Mobile devices and screens display colours differently. While we will refund an item if you feel the colour differs from that on the website listing, we cannot offer a refund on the postage and you will be responsible for returning the product at your own expense.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and send your item to: 4 George St, Hastings, , GB, TN34 3EG.
To return your product, you should mail your product to: 4 George St, Hastings, , GB, TN34 3EG
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.