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    ZONE

    Bike Rate

    Junior Bike Rate

    Trike Rate

    Accessory Rate

    Time To Arrive

    1

    £10

    £10

    £65

    5

    2-3 days

    2

    £75

    £30

    Request quote

    30

    7 days

    3

    £79

    £25

    Request quote

    25

    7 days

    4

    £85

    £30

    Request quote

    30

    7 days

    5

    £95

    £30

    Request quote

    30

    7 days

    6

    £120

    £40

    Request quote

    40

    7 days

    7

    £165

    70

    Request quote

    70

    10 days

     

    ZONE 1: UK

    ZONE 2: Austria / Netherlands / Luxembourg

    ZONE 3: France / Germany   

    ZONE 4: Finland / Italy / Norway / Portugal / Spain / Switzerland

    ZONE 5: Belgium / Bulgaria / Croatia / Czech Republic / Denmark / Estonia / Hungary / Latvia / Lithuania / Poland / Romania / Slovenia / Sweden

    ZONE 6: Greece

    ZONE 7: Canada / USA

    International shipping policy - please read carefully before completeing your order.

    International shipping FAQ’s

    Do you ship overseas?

    Bell’s sells its products all around the world. The chart above indicates the estimated costs for the main destinations. Please be aware that customs duties for deliveries outside the European Union are not included and have to be paid to the courier upon delivery of your product.

    Our delivery times are approximate and are exempt from exceptional circumstances or force majeure causes. In the event of any such exceptional circumstances occurring, Bell’s Bicycles will contact you as soon as possible.

    My delivery estimate seems to be more than I expected:

    We have calculated our delivery costs using a shipping calculator based on size and weight. These are estimates made at the time and may fluctuate. If there is a difference at the time of purchase in the delivery cost then Bell’s will refund the customer the difference.

    Will I get charged VAT if I live within the EU?

    Yes. All our prices are inclusive of VAT so the final sale price will not change.

    Will I get charged VAT if I live outside the EU?

    No, we will remove the VAT which will be 16.5% off the listed price. Our check out does not currently have the ability to remove VAT depending on where you live so please contact us and we will provide you with a new quote and invoice.

    What is Bell’s Bicycles delivery policy?

    Our couriers will make a maximum of two attempts to deliver your order. If they are unable to do so successfully after the second attempt, your order will be sent back to our head office. 
    If you change the delivery address, there will be an additional charge, which you will have to pay to the courier company directly upon delivery.

    What shall I do if my parcel is damaged upon arrival?

    If the parcel is damaged when it arrives, please contact us within 48 hours and we will contact the courier company. If the parcel is damaged during transit and we are not notified dring this period then we cannot make a claim and we will not be able to provide replacement parts free of charge.

    RETURNS AND EXCHANGES

    When can I return or exchange items to Bell’s Bicycles?

    We accept returns and exchanges of products when, for instance, you do not like the product you ordered or you have chosen the wrong size, and you wish to return it. Under these circumstances you are responsible for the return shipping costs.

    If, however, Bell’s has made a mistake regarding your order (e.g. wrong size/reference, or the item is defective), Bell’s would assume the shipping costs. If this is the case, please contact us as soon as possible at hello@bicycleinfo.co.uk

    Can I return or exchange the products bought from Bell’s?

    Bell’s accepts returns and exchanges within 14 days after you receive your order. No returns or exchanges will be accepted after this period. 

    What are the conditions regarding returning or exchanging goods at Bell’s?

    We will not exchange any items that are not in the same condition as received (i.e. with the labels attached and in the original packaging), Bell’s reserves the right to carefully check the products before agreeing to an exchange or return. We will only refund / replace products which are in the original condition as when shipped. If the product returned to us is damaged due to improper packing at the end of the customer, Bell’s reserves the right to refuse or only give a partial refund.

    When returning the goods to us, you may ship the parcel with a carrier of your choice. Please note that Bell’s cannot be held responsible for articles that are lost or damaged during transport. When Bell’s has received and checked the returned products you will receive a confirmation email within a maximum of 14 days that we have refunded the money.

    Please send the package to the following address:

    Bell’s Bicycles - online returns

    4 George st, Hastings

    TN34 3EG


    Can all products be returned or exchanged?

    We do not accept returns or exchanges during our Sale period. Swimwear cannot be exchanged or refunded.

    What is the warranty on products sent abroad?

    The warranty is the same as if buying from the UK. However if the product presents faults after the first 30 days then Bell's will provide the parts and the customer must assume the shipping cost.

    Are any parts exempt from warranty?

    (After thirty days) Examples of items not covered by your warranty:
    • Buckled wheels / de-hub
    • Worn tires
    • Worn/broken chains (unless clearly a manufacturing defect)
    • Worn sprockets
    • Worn bearings or hub internals
    • Bent forks / frame / bars / axles / cranks / pedals

    Examples of items that are covered where it is clear there has been no abuse or misuse (note: you will need to supply photos of both sides of your bike and then may further be asked to return the failed component):
    • Cracked or broken frames / decks
    • Cracked or broken forks
    • Cracked or broken bars
    • Cracked or broken hubs
    • Internal axle failure BB/wheels
    • Cracked or broken cranks
    • Visible manufacturing defects to any part or component (should be reported as soon as noticed)