International Shipping Policy and FAQ'S
Please read our Store Policy carefully before completing your order.
It is important to carefully consider your purchase prior to ordering and we will always try our best to assist you in selecting the correct bike.
The high cost of returning a bike makes it especially important to choose the correct size. If you are unsure or have any questions, we are always happy to help.
Do you ship overseas?
We ship worldwide! The rates to our main destinations can be found on our worldwide shipping rates page.
Please be aware that customs duties for deliveries outside the UK are not included and you may be instructed by customs to pay these to the courier upon delivery of your parcel.
Our delivery times are approximate and are exempt from exceptional circumstances or force majeure causes. In the event of any such exceptional circumstances occurring, Bells Bicycles will contact you as soon as possible. Bells Bicycles has no liability for a delay in the delivery of products ordered.
My delivery estimate seems to be more than I expected:
We calculate our delivery costs at the market price, using a shipping calculator based on size and weight. These are estimates made at the time and may fluctuate according to the market. If there is a difference at the time of purchase in the delivery cost then Bells will refund the customer the difference.
Will I get charged VAT if I live within the UK?
Yes. All our prices are inclusive of VAT so the final sale price will not change.
Will I get charged VAT if I live outside the UK?
No, we will remove VAT which will be 16.5% off the listed price.
We are continually working to improve our VAT free shopping experience. Should the items you are interested in purchasing not have this option, please get in touch and we will arrange a quote and custom invoice for you.
What shall I do if my parcel is damaged upon arrival?
If your parcel is damaged when it arrives it is important you contact us within 48 hours so that we can contact the courier and organise for a replacement to be sent out to you asap.
If we are not notified within 48 hours then our claim will be rejected by the courier and we will not be able to provide replacement parts free of postage charge.
RETURNS AND EXCHANGES
When can I return or exchange items to Bell’s Bicycles?
We accept returns and exchanges within 14 days after you receive your order. No returns or exchanges can be accepted after this period.
For change of mind - if you do not like the product you have ordered, or you have chosen the wrong size and you wish to return it then you will be responsible for the return shipping costs.
For faulty goods or mistakes with your order - e.g. wrong size sent, or the item is defective, then Bell’s will assume the shipping costs.
For assistance with returns please contact us as soon as possible at hello@bellsbicycles.co.uk
What are the conditions regarding returning or exchanging goods at Bell’s?
Bells Bicycles cannot exchange any items that are not returned in the same condition as received (i.e. with the labels attached and in the original packaging).
Bell’s reserves the right to carefully check the products before agreeing to an exchange or return.
We will only refund / replace products which are in the original condition as when shipped.
If the product returned to us is damaged due to improper packing by the purchaser then Bells reserves the right to refuse or to give a partial refund.
When returning the goods to us, you may ship the parcel with a carrier of your choice, or we can arrange a collection using our courier. For collections where Bells Bicycles is not liable, the collection fee will be deducted from the final refund.
Bells Bicycles cannot be held responsible for articles that are lost or damaged during transport.
When Bell’s has received and checked the returned products, you will receive a confirmation email within 14 days confirming the outcome.
Please send packages to the following address:
Bell’s Bicycles - online returns
4 George St
Hastings, East Sussex
TN34 3EG
What is the warranty on products sent abroad?
The warranty is the same as if buying from the UK. However if the product presents faults after the first 30 days then Bell's will provide the parts and the customer must assume the shipping cost.
Are any parts exempt from warranty?
(After thirty days) Examples of items not covered by your warranty:
• Buckled wheels / de-hub
• Worn tires
• Worn/broken chains (unless clearly a manufacturing defect)
• Worn sprockets
• Worn bearings or hub internals
• Bent forks / frame / bars / axles / cranks / pedals
Examples of items that are covered where it is clear there has been no abuse or misuse (note: you will need to supply photos of both sides of your bike and then may further be asked to return the failed component):
• Cracked or broken frames / decks
• Cracked or broken forks
• Cracked or broken bars
• Cracked or broken hubs
• Internal axle failure BB/wheels
• Cracked or broken cranks
• Visible manufacturing defects to any part or component (should be reported as soon as noticed)